Frequently Asked Questions
What are your store opening hours?
We're open 7 days a week.
| Day | Opening Hours |
| Monday to Sunday | 9:00 am – 9:00 pm |
Our trading hours may vary on selected public holidays. Any changes will be announced on our website and social media pages.
What happens if an item I ordered is out of stock?
Occasionally, an item may become unavailable after you've placed your order. If this happens, we'll contact you before processing your order. Depending on your preference, you may choose to wait for new stock, select an alternative product or receive a refund for the unavailable item.
What is Lakdiv Auckland?
Lakdiv Auckland is a New Zealand-owned retailer specialising in authentic Sri Lankan groceries and household products. We offer a wide selection of quality food, beverages, spices, frozen products, health and beauty products, kitchenware and everyday essentials. Customers can shop in-store, order online for nationwide delivery or use our convenient Click & Collect service.
What payment methods do you accept?
We currently accept secure online payments using Visa and Mastercard. All transactions are processed through a secure payment gateway. Prices are displayed in New Zealand Dollars (NZD) and include GST unless otherwise stated.
What should I do if I entered the wrong delivery address?
Please contact us immediately. If your order hasn't been dispatched, we'll do our best to update the delivery address. Additional courier charges may apply if changes are requested after dispatch.
What should I do if I receive a damaged or incorrect product?
Please contact us within 72 hours of receiving your order and provide your order number together with photographs of the product and packaging where applicable. We'll assess the issue promptly and arrange a replacement, exchange or refund where appropriate.
When will my Click & Collect order be ready?
Most Click & Collect orders are ready within one business day. We'll send you a notification once your order is available for collection.
Where is Lakdiv Auckland located?
Our retail store is conveniently located at:
Lakdiv Auckland
54 Queens Road
Panmure
Auckland 1072
New Zealand
Will I receive a GST tax invoice?
Yes. A GST tax invoice will be emailed to you once your order has been confirmed.
Will Lakdiv Auckland substitute products without my permission?
No. We'll never substitute a product without contacting you first and receiving your approval.