Terms & Conditions

Terms & Conditions

Welcome to Lakdiv Auckland

Welcome to Lakdiv Auckland. These Terms & Conditions govern your use of our website and the purchase of products from Lakdiv Auckland. By accessing our website, creating an account or placing an order, you agree to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or services.

About Lakdiv Auckland

Lakdiv Auckland is a specialist retailer offering authentic Sri Lankan groceries, household products and everyday essentials. We provide secure online shopping, nationwide delivery throughout New Zealand and Click & Collect from our Panmure store.

Store Address

Lakdiv Auckland, 54 Queens Road, Panmure Auckland, 1072, New Zealand.

Product Quality

We are committed to providing authentic, high-quality Sri Lankan products sourced from trusted suppliers.

We make every effort to ensure that product descriptions, images and pricing on our website are accurate. However, manufacturers may occasionally change product packaging, ingredients, sizes or labelling without prior notice. Product images are provided for illustration purposes only and may differ slightly from the actual product received.

Product Availability

All products are subject to availability.

Occasionally, a product may become unavailable after an order has been placed. If this occurs, we will contact you to discuss the available options before processing your order.

You may choose to:

  • Wait until the product becomes available.
  • Select an alternative product.
  • Receive a refund for the unavailable item.

Product Substitutions

Lakdiv Auckland will not substitute products without your approval.

If an item is unavailable, we will contact you to discuss suitable alternatives before making any changes to your order.

Pricing

All prices displayed on our website:

  • Are in New Zealand Dollars (NZD).
  • Include Goods and Services Tax (GST), unless otherwise stated.
  • Exclude delivery charges.

Delivery charges are calculated during checkout based on your delivery location, parcel size and weight.

Prices and promotions may change without notice.

Orders

Submitting an order does not guarantee acceptance.

Your order is considered accepted once you receive an order confirmation from Lakdiv Auckland.

We reserve the right to decline or cancel any order where:

  • Products are unavailable.
  • Pricing errors have occurred.
  • Fraudulent or suspicious activity is suspected.
  • Payment cannot be authorised.

If payment has already been processed, any applicable refund will be issued using your original payment method.

Payments

We currently accept secure online payments using Visa and Mastercard.

All online payments are processed through secure payment providers using industry-standard encryption technology.

Lakdiv Auckland does not store your credit card details.

Delivery

We deliver shelf-stable groceries and household products throughout New Zealand.

Estimated delivery timeframes are provided as a guide only and may vary due to courier operations, weather conditions or circumstances beyond our control.

For more information, please refer to our Shipping & Delivery Policy.

Click & Collect

Customers selecting Click & Collect will receive a notification once their order is ready for collection.

Please collect your order during our normal trading hours.

Proof of identity or an order confirmation may be requested at the time of collection.

Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy and applicable New Zealand consumer legislation.

Nothing in these Terms & Conditions limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Customer Accounts

You are responsible for maintaining the confidentiality of your account login details and password.

Please notify us immediately if you believe your account has been accessed without your permission.

Website Content

All content on this website, including text, photographs, graphics, logos and other materials, is the property of Lakdiv Auckland unless otherwise stated.

No content may be copied, reproduced or distributed without our prior written consent.

Website Availability

We aim to keep our website available at all times. However, we cannot guarantee uninterrupted access and may occasionally suspend the website for maintenance, upgrades or technical reasons.

Limitation of Liability

To the maximum extent permitted by New Zealand law, Lakdiv Auckland will not be liable for any indirect, incidental or consequential loss arising from the use of this website or the purchase of products, except where liability cannot legally be excluded.

Privacy

We respect your privacy and collect personal information only as necessary to process your orders, provide customer support and improve our services.

For details about how we collect, use and protect your personal information, please refer to our Privacy Policy.

Changes to these Terms & Conditions

Lakdiv Auckland may update these Terms & Conditions from time to time.

Any changes will take effect immediately upon publication on our website. We encourage you to review this page periodically.

Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the New Zealand courts.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Lakdiv Auckland
54 Queens Road, Panmure, Auckland 1072

Phone: 09 527 7782

WhatsApp: 022 077 2121

Email: info@lakdivauckland.co.nz