Return & Refunds
Returns & Refund Policy
Our Commitment
At Lakdiv Auckland, we are committed to providing high-quality products and excellent customer service. If you experience an issue with your order, we'll work with you to resolve it promptly and fairly.
This Returns & Refund Policy should be read together with our Terms & Conditions and is subject to your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Damaged, Faulty or Incorrect Products
If you receive a damaged, faulty or incorrect product, please notify us within 72 hours of receiving your order.
To help us assess your request, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and its packaging (where applicable)
Once your request has been reviewed, we may offer a replacement, exchange or refund, depending on the circumstances.
If the error is our responsibility, Lakdiv Auckland will cover any reasonable return shipping costs.
Product Quality
We carefully inspect all products before dispatch. However, if you believe a product is faulty or does not meet acceptable quality standards, please contact us as soon as possible so we can investigate and resolve the matter.
Change of Mind
Due to health and food safety requirements, we are generally unable to accept returns for food products simply because you have changed your mind.
For non-food items, unused products in their original condition and packaging may be eligible for return within 7 days of purchase, subject to our approval.
Customers are responsible for the cost of returning change-of-mind items unless otherwise agreed.
Food Safety
For health and safety reasons, we cannot accept returns of:
- Opened food products
- Perishable goods
- Frozen or chilled products
- Products that have not been stored in accordance with their storage instructions
This does not affect your rights if the product is faulty, damaged or supplied incorrectly.
Taste and Personal Preference
Individual tastes and preferences vary. We are unable to offer refunds or exchanges simply because you did not enjoy the taste, flavour or texture of a product.
Incorrect Delivery Information
Please ensure that your delivery details are accurate when placing your order.
Lakdiv Auckland is not responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete delivery information provided by the customer.
Additional delivery charges may apply if an order needs to be redirected or re-delivered.
Refused Deliveries
If a delivery is refused by the recipient without a valid reason, delivery charges and any costs incurred may not be refundable.
Order Cancellations
- If you wish to cancel your order, please contact us as soon as possible.
- Orders may only be cancelled before they have been packed or dispatched.
- Once packing or dispatch has commenced, cancellation may not be possible.
Promotional Items
Products purchased as part of a clearance, promotional or special offer may only be returned where required under the Consumer Guarantees Act 1993 or where the product is faulty, damaged or incorrectly supplied.
Refunds
Products purchased as part of a clearance, promotional or special offer may only be returned where required under the Consumer Guarantees Act 1993 or where the product is faulty, damaged or incorrectly supplied.
Exchanges
Where appropriate, we may replace a damaged or faulty product with the same item or, if unavailable, offer a suitable alternative or refund.
New Zealand Consumer Rights
Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.
Contact Us
If you wish to request a return, refund or exchange, please contact our Customer Service team.
Please include:
- Your order number
- Your name and contact details
- A description of the issue
- Photographs of the product where applicable
Email: info@lakdivauckland.co.nz
Phone: 09 527 7782
WhatsApp: 022 077 2121
We'll review your request as quickly as possible and work with you to find a fair and timely solution.