Privacy Policy

Privacy Policy

Your Privacy

Lakdiv Auckland respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account or purchase products from us.

By accessing or using our website, you acknowledge and agree to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions. If you have any questions regarding this Privacy Policy, please contact us using the details on our Contact Us page or email us at info@lakdivauckland.co.nz.

Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Create an online account
  • Place an order
  • Contact our Customer Service team
  • Subscribe to our newsletter or marketing communications
  • Participate in promotions or surveys

The information we collect may include:

  • Name
  • Delivery and billing address
  • Email address
  • Telephone number
  • WhatsApp number (where provided)
  • Order history
  • Payment information (processed securely through our payment provider)

We also collect limited technical information, such as your IP address, browser type and website usage, through cookies and website analytics to help improve your online experience.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate with you regarding your orders
  • Respond to your enquiries
  • Improve our website, products and services
  • Maintain your customer account
  • Meet our legal and regulatory obligations

We collect only the information necessary to operate our business and provide you with the best possible shopping experience.

Marketing Communications

If you choose to subscribe to our marketing communications, we may contact you by email or WhatsApp with information about:

  • Special offers and promotions
  • New product arrivals
  • Seasonal offers
  • Exclusive member discounts
  • Store news and updates

You may unsubscribe from our marketing communications at any time by clicking the Unsubscribe link in our emails, replying STOP to our WhatsApp messages where applicable, or contacting our Customer Service team.

Please note that even if you unsubscribe from marketing communications, we may still contact you regarding your orders, deliveries or other important account-related matters.

Sharing Your Information

Lakdiv Auckland values your privacy and will never sell, rent or trade your personal information to third parties.

We may share your information only where necessary to provide our services, including with:

  • Courier companies delivering your orders
  • Secure payment service providers
  • Website hosting and technology providers
  • Government authorities where required by law

These organisations are required to protect your information and use it only for the purposes for which it was provided.

Protecting Your Information

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, disclosure or alteration.

All online payments are processed through secure payment providers using industry-standard encryption technology. Lakdiv Auckland does not store your credit card or debit card details.

Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you and to request corrections if your information is inaccurate or incomplete.

To make a request, please contact our Customer Service team using the contact details provided on our website.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and analyse website traffic. You can disable cookies through your web browser settings, although some website features may not function correctly.

Please refer to our Cookie Policy for further information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.

Any updates will be published on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how we manage your personal information, please contact us.

Lakdiv Auckland
54 Queens Road, Panmure, Auckland 1072, New Zealand

Phone: 09 527 7782

WhatsApp: 022 077 2121

Email: info@lakdivauckland.co.nz