Frequently Asked Questions
How can I contact Lakdiv Auckland?
Our friendly Customer Service team is here to help during business hours.
Store Address
54 Queens Road
Panmure, Auckland 1072
Opening Hours
Monday to Sunday: 9:00 am – 9:00 pm
Phone
09 527 7782
WhatsApp
022 077 2121
Email
info@lakdivauckland.co.nz
How do I place an online order?
Shopping online is easy.
- Browse our products.
- Add your selected items to your shopping cart.
- Proceed to checkout.
- Choose Home Delivery or Click & Collect.
- Complete your secure payment.
- Receive your order confirmation by email.
How do I update my account details or reset my password?
You can update your personal details by logging into your account. If you've forgotten your password, simply select Forgot Password on the login page and follow the instructions to securely reset it.
How does Click & Collect work?
Simply place your order online and select Click & Collect during checkout. We'll notify you by email or SMS when your order is ready for collection.
How does Lakdiv Auckland protect my personal information?
We take your privacy seriously. We collect personal information only for processing orders, providing customer support and improving our services. Your information is handled in accordance with the Privacy Act 2020 and is not sold to third parties. Please refer to our Privacy Policy for more information.
How long will it take to receive my order?
Most online orders are dispatched on the next working day.
Estimated delivery times after dispatch are:
| Region | Estimated Delivery |
| Auckland | 1–2 working days |
| North Island | 1–3 working days |
| South Island | 2–5 working days |
Delivery times are estimates only and may vary due to courier operations, weather conditions or peak periods.
How much does delivery cost?
Delivery charges are calculated automatically during checkout based on your delivery address, parcel size and parcel weight before payment is completed.
How will I know if my order has been successfully placed?
Once your order has been completed, you'll receive an order confirmation email. If you don't receive it within a few minutes, please check your Junk or Spam folder before contacting us.
What are my rights under New Zealand consumer law?
Your purchases are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in our policies limits or excludes your rights under these Acts.
What are the benefits of creating a Lakdiv Auckland account?
Creating an account allows you to enjoy a faster checkout experience, save multiple delivery addresses, view your previous orders, save favourite products, reorder items quickly and access the Lakdiv Rewards Programme.