FAQs
Can frozen or chilled products be delivered?
To maintain food quality and comply with food safety requirements, frozen, chilled and other temperature-controlled products are currently available for Click & Collect only.
What payment methods do you accept?
We currently accept secure online payments using Visa and Mastercard. All transactions are processed through a secure payment gateway. Prices are displayed in New Zealand Dollars (NZD) and include GST unless otherwise stated.
Will I receive a GST tax invoice?
Yes. A GST tax invoice will be emailed to you once your order has been confirmed.
Does Lakdiv Auckland have a Rewards Programme?
Yes. Registered customers will be able to earn reward points on eligible purchases through the Lakdiv Rewards Programme.
What should I do if I receive a damaged or incorrect product?
Please contact us within 72 hours of receiving your order and provide your order number together with photographs of the product and packaging where applicable. We'll assess the issue promptly and arrange a replacement, exchange or refund where appropriate.
Can I return or exchange a product?
Due to health and food safety requirements, we cannot accept returns of opened food products or perishable goods unless they are faulty, damaged or supplied incorrectly. Returns are handled in accordance with our Returns & Refund Policy and applicable New Zealand consumer laws.
What are my rights under New Zealand consumer law?
Your purchases are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in our policies limits or excludes your rights under these Acts.
How can I contact Lakdiv Auckland?
Our friendly Customer Service team is here to help during business hours.
Store Address
54 Queens Road
Panmure, Auckland 1072
Opening Hours
Monday to Sunday: 9:00 am – 9:00 pm
Phone
09 527 7782
WhatsApp
022 077 2121
Email
info@lakdivauckland.co.nz
How does Lakdiv Auckland protect my personal information?
We take your privacy seriously. We collect personal information only for processing orders, providing customer support and improving our services. Your information is handled in accordance with the Privacy Act 2020 and is not sold to third parties. Please refer to our Privacy Policy for more information.
Didn’t find what you were looking for?
Our friendly Customer Service team is always happy to help.
Lakdiv Auckland
54 Queens Road
Panmure, Auckland 1072
Phone: 09 527 7782
WhatsApp: 022 077 2121
Email: info@lakdivauckland.co.nz
We're committed to providing excellent customer service and will respond to your enquiry as quickly as possible during business hours.