FAQs
What happens if an item I ordered is out of stock?
Occasionally, an item may become unavailable after you've placed your order. If this happens, we'll contact you before processing your order. Depending on your preference, you may choose to wait for new stock, select an alternative product or receive a refund for the unavailable item.
Will Lakdiv Auckland substitute products without my permission?
No. We'll never substitute a product without contacting you first and receiving your approval.
How does Click & Collect work?
Simply place your order online and select Click & Collect during checkout. We'll notify you by email or SMS when your order is ready for collection.
When will my Click & Collect order be ready?
Most Click & Collect orders are ready within one business day. We'll send you a notification once your order is available for collection.
Can someone else collect my order on my behalf?
Yes. Please let us know in advance and ensure the authorised person has your order confirmation when collecting your order.
Do you deliver throughout New Zealand?
Yes. We deliver to residential and business addresses throughout New Zealand.
How much does delivery cost?
Delivery charges are calculated automatically during checkout based on your delivery address, parcel size and parcel weight before payment is completed.
How long will it take to receive my order?
Most online orders are dispatched on the next working day.
Estimated delivery times after dispatch are:
| Region | Estimated Delivery |
| Auckland | 1–2 working days |
| North Island | 1–3 working days |
| South Island | 2–5 working days |
Delivery times are estimates only and may vary due to courier operations, weather conditions or peak periods.
Can I track my order?
Yes. Once your order has been dispatched, we'll email your courier tracking details so you can monitor your delivery.
What should I do if I entered the wrong delivery address?
Please contact us immediately. If your order hasn't been dispatched, we'll do our best to update the delivery address. Additional courier charges may apply if changes are requested after dispatch.