Shipping Terms & Conditions

Shipping & Delivery Policy

Our Delivery Service

Lakdiv Auckland delivers shelf-stable groceries and household products throughout New Zealand. We are committed to providing a reliable, secure and efficient delivery service to ensure your order arrives safely and in good condition.

Frozen, chilled and other temperature-controlled products are currently available for Click & Collect only to maintain product quality and food safety.

Delivery Areas

We currently deliver to residential and business addresses throughout New Zealand.

Unfortunately, we do not offer international shipping at this time.

Order Processing

Most online orders are processed and dispatched on the next working day after payment has been successfully received.

Orders placed during weekends or public holidays will be processed on the next business day.

During busy periods, promotional events or public holidays, processing times may be slightly longer.

Estimated Delivery Time

Estimated delivery times after dispatch are:

Region

Estimated Delivery

Auckland

1–2 working days

North Island

1–3 working days

South Island

2–5 working days

Delivery timeframes are estimates only and may vary due to courier operations, weather conditions, public holidays or circumstances beyond our control.

Delivery Address

Please ensure your delivery address, recipient's name and contact details are accurate before completing your order.

If your order has not yet been dispatched, we will do our best to update your delivery details upon request.

Lakdiv Auckland is not responsible for delivery delays, additional delivery charges or unsuccessful deliveries resulting from incorrect or incomplete delivery information provided by the customer.

Shipping Charges

Shipping charges are automatically calculated during checkout based on:

  • Delivery destination
  • Parcel weight
  • Parcel dimensions

The applicable shipping charge will be displayed before payment is completed.

Large or Heavy Orders

Most parcels are limited to a maximum weight of 25 kg per carton.

If your order exceeds this limit, it may be packed into multiple cartons. Additional shipping charges may apply depending on the total weight, dimensions and destination.

Where additional freight charges are required, we will contact you before processing your order.

Order Tracking

Once your order has been dispatched, we'll send you a shipping confirmation email containing your courier tracking information so you can monitor the progress of your delivery.

Delivery Delays

While we work closely with our courier partners to deliver orders promptly, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Public holidays
  • High parcel volumes
  • Road closures
  • Courier operational delays

Lakdiv Auckland is not liable for delays caused by third-party courier services.

Missing or Damaged Deliveries

If your order has not arrived within the expected delivery timeframe, or if you receive a damaged parcel, please contact us within 72 hours of the expected delivery date or receipt of your order.

Please include:

  • Your order number
  • A description of the issue
  • Photographs of any damaged items or packaging where applicable

We'll investigate the matter and work with our courier partner to resolve it as quickly as possible.

Stock Availability

All products displayed on our website are subject to availability.

Although we make every effort to keep our website inventory accurate, occasional stock shortages may occur.

If an item becomes unavailable after your order has been placed, we'll contact you to discuss the available options before processing your order.

We will not substitute products without your approval.

Order Cancellations

If you wish to cancel your order, please contact us immediately.

Orders may only be cancelled before they have been packed or dispatched.

Once processing or dispatch has commenced, cancellation may no longer be possible.

Secure Shopping

Your security is important to us.

All online payments are processed through secure payment providers using industry-standard encryption technology.

Lakdiv Auckland does not store your credit card or debit card details.

Changes to this Policy

Lakdiv Auckland may update this Shipping & Delivery Policy from time to time.

Any changes will take effect immediately upon publication on our website.

Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Service team.

Lakdiv Auckland

54 Queens Road, Panmure, Auckland 1072

Phone: 09 527 7782

WhatsApp: 022 077 2121

Email: info@lakdivauckland.co.nz